Refund & Return Policy

Stein Paint Company
Miami's Oldest Paint Store — Since 1940

At Stein Paint, we want our customers to shop with confidence. Please review our return and refund policy before making a purchase.

30-Day Returns

We accept returns of eligible unopened, unused, and untinted merchandise within 30 days of receiving your order.

To qualify for a return, the product must be in its original packaging, in resalable condition, and accompanied by a receipt or proof of purchase.

Custom-Tinted Paint and Special Orders

All custom-tinted paint, custom-mixed coatings, and made-to-order products are final sale.

These products cannot be returned or exchanged due to color preference, customer ordering errors, or changes of mind.

This restriction does not affect remedies required by applicable law for defective products or orders incorrectly fulfilled by Stein Paint.

Non-Returnable Products

The following items are generally not eligible for return:

• Custom-tinted paints and coatings

• Opened or used paint products

• Special-order or custom-made products identified as nonreturnable before purchase

• Products that cannot safely be resold

• Gift cards

Certain hazardous or restricted products may require special handling and cannot be returned through ordinary shipping methods.

These restrictions are subject to applicable consumer protection laws.

How to Request a Return

To request a return, please contact us within 30 days of receiving your order.

Email: sales@steinpaint.com
Phone: 833-529-0378

Please provide your order number, the product you wish to return, and the reason for the return.

Returns must be authorized before merchandise is shipped back. We will provide instructions for eligible returns.

Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for ordinary returns unless otherwise required by law.

If Stein Paint shipped an incorrect or defective product, we will arrange an appropriate remedy, including necessary return shipping at our expense where applicable.

Damaged, Defective, or Incorrect Products

Please inspect your order upon receipt.

If your order arrives damaged, defective, or incorrect, contact us promptly at sales@steinpaint.com.

We will review the issue and arrange an appropriate replacement, refund, or other remedy.

Please retain the original packaging and provide photographs when reasonably requested.

Exchanges

For eligible merchandise, please contact us before requesting an exchange.

Depending on product availability, we may arrange an exchange or recommend returning the eligible item and placing a new order.

Custom-tinted products are not eligible for exchanges due to color preference or customer ordering errors.

Refunds

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges are generally nonrefundable for ordinary returns, except where required by law or where Stein Paint is responsible for the issue.

Restocking Fees

Stein Paint does not charge restocking fees on eligible standard returns.

Order Cancellations

Orders may be canceled before shipment or fulfillment when processing permits.

Custom-tinted or special-order products may not be cancelable once preparation has begun, where this restriction was disclosed before purchase.

Contact Information

Stein Paint Company
Miami, Florida
Email: sales@steinpaint.com
Phone: 833-529-0378

For questions regarding returns, refunds, exchanges, or order issues, please contact our team.

Nothing in this policy limits any rights or remedies provided by applicable law.